SWITCHBOARD OPERATOR

ROLE SUMMARY

 The Switchboard Operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures.

RESPONSIBILITIES AND DUTIES 

• To answer incoming, internal and designate outgoing calls in a professional and pleasant manner

• Liaise and communicate with doctors, executive personnel, public and colleagues

• Be able to designate complaints to relevant channels

• Confidentiality is of utmost importance

• Keep abreast with all relevant information and contingency plans 

• Knowledge of Health and Safety Rules and emergencies

• To assist with overtime when necessary

• Operating a busy Switchboard 

• Facilitate telephone calls in and out of the department

• Log calls for lab staff and patients where required

• Log calls for faulty switchboard lines.

SKILLS PROFILE EDUCATION

• Grade 12 or equivalent NQF level 4 qualification

WORK EXPERIENCE

•  1-2 years working experience in the same position Essential.

• Working experience in private healthcare or healthcare funding industry will be advantageous,

• Working experience on SAP will be advantageous.

• Knowledge of Telephone Management Systems advantageous.

KNOWLEDGE

• Computer literacy ( Microsoft office) essential,

• Good interpersonal  and communication skills,

• Must be able to function effectively independently,

• Fluent communication in English essential. 

• Multi-Lingual

​

Qualifying candidates who meet the requirements of the available permanent post can submit the application.

The selection of interviews will begin 2 days after the closing date.

​

Donwyk Labs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.